How eCommerce brands today Outsource support

About this Study

We are connecting with e-commerce brands to understand how they manage customer support operations and where they face challenges in scaling, coverage, or efficiency. Our goal is to uncover actionable insights into current practices, pain points, and opportunities for brands to enhance support performance, without directly promoting any solution. Specifically, we want to learn: ✔️ Support Operations & Structure – Whether brands manage support in-house, outsourced, or through a hybrid model. ✔